FAQ

1. Orders & Payments

Q: How can I place an order?
A: Simply add products to your cart and proceed to checkout. We accept major credit/debit cards, PayPal, and Afterpay (if enabled).

Q: Can I change or cancel my order after placing it?
A: Please contact us as soon as possible at [email]. If your order has not yet been processed or shipped, we will do our best to assist.

2. Shipping & Delivery

Q: How long does shipping take within Australia?
A: Standard delivery takes 2–7 business days, depending on your location. Remote areas may take longer.

Q: Do you ship internationally?
A: Yes, we ship to New Zealand and selected Asia-Pacific countries. Delivery usually takes 7–14 business days, depending on customs clearance.

Q: How much is shipping?
A: Express shipping is AUD $9.70 Australia-wide. We also offer free shipping on orders over AUD $79. For international orders, shipping fees are calculated at checkout based on destination.

3. Returns & Refunds

Q: Can I return a product if I change my mind?
A: For hygiene and safety reasons, we cannot accept returns due to change of mind.

Q: What if my item arrives damaged or incorrect?
A: Please contact us within 7 days of delivery with photos of the product, and we will arrange a replacement or refund.

Q: Who pays for return shipping?
A: If the item is faulty or incorrect, AUHEE covers the costs. If not, customers are responsible for return shipping costs, customs duties, and taxes.

4. Products & Authenticity

Q: Are your products authentic?
A: Yes, we only stock 100% genuine Korean skincare, sourced directly from trusted suppliers in Korea.

Q: Do your products have English labels or instructions?
A: Most products include English labeling. If not, we provide translated usage instructions on our website.

Q: Are your products cruelty-free?
A: Many Korean skincare brands we stock are cruelty-free. Please check individual product descriptions for details.

5. Other

Q: Do you offer samples?
A: Occasionally, we include free samples with orders when available.

Q: How can I contact AUHEE?
A: You can reach us at [support email/contact form], and we typically respond within 24 hours.